SCII offers a completely new service focused on solving Back-office business problems by leveraging our experience in business support and business system development for our clients.
We try to visualize the tasks that are personalized or manual in nature, or that are duplicated across departments by performing the research and analysis of the customer's back office business processes, and propose improvements and optimization measures of the operations and business systems.
In addition, we develop a data analysis environment that allows clients to visualize and reuse data that was previously confined to a particular department. This helps in improving the decision-making speed of the company.
As the business expands and diversifies, offices and locations expand, and the number of employees increases, various departments deploy tools or additional manpower to complete the task in place of reviewing and improving the existing operations, systems, or workflow.
This increases the workload of employees and creates a dependency on specific employees and also creates a clutter of similar tasks that are incompatible between departments, resulting in an inefficient working environment where mistakes are difficult to identify.
Problems that need to be solved in the Back- office are divided into the following categories:
Business competitiveness is sustained when the human resources and time generated by improving and optimizing back-office operations are reallocated and used for strategic work.
Digitalization of Backoffice Operations
System Operation Management Support
Building Data Analysis Environment
Advisory Services (Help Desk)
With the growth of companies, the workload of Back-office operations also increases gradually. That has resulted in more and more tasks becoming people-dependent, knowledge getting limited to specific employees, and operational processes becoming inefficient and difficult to visualize.
The system environment is built optimally at the time of setting up the office. However, with the increase in the number of employees, computers, and applications, various departments tend to change the operating rules in silos and create several redundancies and vulnerabilities in the system.
The data handled in the back office is diverse and growing rapidly. Many companies store and manage data on a business or departmental basis and do not have a data environment that can be used across the company.
In addition, the lack of an easy and safe way to access and analyze this data means that valuable information may not be used to make business decisions.
( Eg. Microsoft Excel integration enables to create reports without developing any application)
We provide an optimal system environment and operation procedures, by understanding the requirements of all the stakeholders (including employees, managers, and executives), rather than changing the complete system.